Refund policy
Returns & Exchanges Policy
If We Made an Error
If you receive an item due to our mistake (including defective boots, incorrect size, or wrong colourway), please contact us at bootvaultfc@gmail.com.
To be eligible:
Boots must be unworn, unused, and in original condition
Original packaging must be intact
Once approved, we will provide:
A full refund, or
An exchange for the correct item
Customer Order Errors
If an incorrect size, variant, or colourway was selected at checkout:
Order changes must be requested within 12 hours of purchase
After 12 hours, orders cannot be modified or cancelled
Once prepared or shipped, the order is final
To request a change, contact:
Email: bootvaultfc@gmail.com
Instagram: @bootvaultfc
Change-of-Mind / Sizing Issues
We understand fit preferences may vary.
Exchanges or refunds may be considered at our discretion if:
Request is made within 5 days of delivery
Boots are unworn, unused, and in original packaging
Please note:
Return shipping is the customer’s responsibility
Original shipping costs are non-refundable
Non-Returnable Items
The following are not eligible for refund or exchange:
Sale items
Clearance items
Worn or used boots
Final-sale products
Return Verification Requirements
To initiate a return or exchange, email bootvaultfc@gmail.com with:
Order number
Photo of shipping slip
Photo of boots
Clear image of the size tag inside the boots
This helps us process your request efficiently.
Refund Conditions
Full refunds are issued only where the error is ours.
Approved refunds are returned to the original payment method or store credit.
Warranty & Product Use
Using boots on an incorrect playing surface (e.g., FG boots on AG/astro turf) voids warranty coverage, as misuse may cause premature damage.
Lost Packages & Delivery Issues
Once an order has been shipped, responsibility transfers to the carrier.
We are not liable for packages that are:
Lost in transit
Stolen after delivery
Delayed by the carrier
Marked as “Delivered” via tracking
However, we will gladly assist by:
Contacting the carrier
Opening an investigation
Providing tracking updates
Incorrect Shipping Address
Customers are responsible for ensuring their shipping details are accurate at checkout.
We are not responsible for:
Orders delivered to incorrectly entered addresses
Failed deliveries due to customer address errors
Refunds or replacements will not be issued in these cases.